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Explain the difference between Complain and Communications:

Complaints:

Is a verbal or written notification, to the Department, that includes a comment, criticism, or a problem faced by the guest during the process of his transaction, and leads to his dissatisfaction with the service provided, or it does not meet his expectation, and he is looking for a solution.

Communications:

The guest informs the Department about some kind of disruption in one of the services offered by the Department, or the existence of an urgent matter that needs handling or covering, on the part of the Department, on the condition that it is not a complaint or suggestion.​

Locati​on United Arab Emirates / Dubai / Deira / Al-Mamzar / Near Al-Shabab club - Behind Dubai Bowling Center .
Telephone 009714 6087777
Fax

Toll​ Free​
009714 6087555

800600
E-mail mail@iacad.gov.ae
P.O.Box 3135 - Dubai
Working Time Working hours from 7:30 am to 2:30 pm except Friday and Satur
Official working hours From 7:30 am - to 2:30 pm except on Fridays and Saturdays
Call center and emergency service reports working hours Seven days a week, 24 hours​​​
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ex: xyz@domain.com

   
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ex: 05XXXXXXXX

   
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Reason for Contact*

 
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Department Name Telephone Fax E-Mail Official working hours
Suggestion Section 04-6087844 04-6087555 customer.service@iacad.gov.ae From 7:30 am - to 2:30 pm
except on Fridays and Saturdays
Engineering and Service Department 04-6087333
04-2610149 SREN_dept2@iacad.gov.ae From 7:30 am - to 2:30 pm
except on Fridays and Saturdays
Contact and Service Center​ 800600 From 7:30 am - to 2:30 pm
except on Fridays and Saturdays
Princess Haya Center - Al Mazhar 04-2877651 04-2877653 halameri@iacad.gov.ae​ From 7:30 am - to 2:30 pm
except on Fridays and Saturdays
Princess Haya Center - Am Al Shif 04-3489898 04-3488919 mbeliafla@iacad.gov.ae From 7:30 am - to 2:30 pm
except on Fridays and Saturdays
Hatta Office 04-8526000 04-8523365 malkaabi@iacad.gov.ae​ From 7:30 am - to 2:30 pm
​except on Fridays and Saturdays​​​
​​

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