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Islamic Affairs And Charitable activities department

Dubai Government

Contact Us

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Explain the difference between Complain and Communications:

Complaints:

Is a verbal or written notification, to the Department, that includes a comment, criticism, or a problem faced by the guest during the process of his transaction, and leads to his dissatisfaction with the service provided, or it does not meet his expectation, and he is looking for a solution.

Communications:

The guest informs the Department about some kind of disruption in one of the services offered by the Department, or the existence of an urgent matter that needs handling or covering, on the part of the Department, on the condition that it is not a complaint or suggestion.​



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  • Location

    United Arab Emirates / Dubai / Deira / Al-Mamzar / Near Al-Shabab club - Next to Moevenpick Hotels.
  • Telephone

    046087777
  • Fax

    046087555
  • Toll Free

    800600
  • P.O.Box

    3135 - Dubai
  • Working Time

    Working hours from 7:30 am to 2:30 pm except Friday and Saturday
  • Call Center and Emergency

    Seven days a week, 24 hours

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