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Explain the difference between Complain and Communications:

Complaints:

Is a verbal or written notification, to the Department, that includes a comment, criticism, or a problem faced by the guest during the process of his transaction, and leads to his dissatisfaction with the service provided, or it does not meet his expectation, and he is looking for a solution.

Communications:

The guest informs the Department about some kind of disruption in one of the services offered by the Department, or the existence of an urgent matter that needs handling or covering, on the part of the Department, on the condition that it is not a complaint or suggestion.​

Locati​on United Arab Emirates / Dubai / Deira / Al-Mamzar / Near Al-Shabab club - Behind Dubai Bowling Center .
Telephone 009714 6087777
Fax

Toll​ Free​
009714 6087555

800600
E-mail mail@iacad.gov.ae
P.O.Box 3135 - Dubai
Working Time Working hours from 7:30 am to 2:30 pm except Friday and Satur
Official working hours From 7:30 am - to 2:30 pm except on Fridays and Saturdays
Call center and emergency service reports working hours Seven days a week, 24 hours​​​
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Department Name Telephone Fax E-Mail Official working hours
Suggestion Section 800600 04-6087555 customer.service@iacad.gov.ae From 7:30 am - to 2:30 pm
except on Fridays and Saturdays
Contact and Service Center​ 800600 24 hours a week
Al Mizhar Cultural & Islamic Center 04-2877651 04-2877653 halameri@iacad.gov.ae From 7:30 am - to 2:30 pm
except on Fridays and Saturdays
Um Al Sheef Cultural & Islamic Center 04-3489898 04-3488919 mbeliafla@iacad.gov.ae From 7:30 am - to 2:30 pm
except on Fridays and Saturdays
Hatta Office 04-6087398 04-6087555 malkaabi@iacad.gov.ae From 7:30 am - to 2:30 pm
​except on Fridays and Saturdays​​​​
Lysely Center 04-6087751 04-6087555 laisliycenter@iacad.gov.ae From 7:30 am - to 2:30 pm
​except on Fridays and Saturdays​​​​
Jebel Ali Center 04-6087713 04-6087555 jebelalicenter@iacad.gov.ae From 7:30 am - to 2:30 pm
​except on Fridays and Saturdays​​​​
Department of Engineering and caring for mosques 04-6087343
04-6087555 SREN_dept2@iacad.gov.ae From 7:00 am - to 2:00 pm
except on Fridays and Saturdays
Maktoom Holy Quran Memorization Centers 04-6087574
04-6087555 m.center@iacad.gov.ae From 7:00 am - to 2:00 pm
except on Fridays and Saturdays​​​​​​
Mohammed bin Rashid for Islamic Culture Center 800600
04-6087555 mail@iacad.gov.ae From 7:30am - to 2:30 pm
except on Fridays and Saturdays​​​​​​​​​
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